Bring all your customer conversations—voice calls, WhatsApp, email, team chat, and website chat—into one intelligent platform with built-in calling, automation, agent tools, and real-time analytics.
Platform Uptime
Customer Support
Enterprise Integrations
Scalable Users
Rupee IVR is a cloud communications platform that enables businesses to manage voice communications across contact centers, office staff, remote employees, mobile users, and custom business applications.
Rupee Center is the dedicated contact center solution within the Rupee IVR platform. Designed for organizations where agents report to a centralized office, it provides supervisors and agents with a complete environment for managing customer interactions efficiently.
Best For:
Rupee Center provides everything organizations need to operate a modern, office-based contact center from a single platform.
• Multi-Level IVR • Intelligent Call Routing • Skill-Based Call Distribution & Transfer • Queue Management • Callback Management • Call Conferencing • Call Hold & Mute Controls
The intuitive Agent Console equips agents with the tools needed to deliver fast and professional customer service.
• Agent Console • Smart Dialer & Auto Dial • Integrated Browser Phone • Integrated Phonebook • Call History • Call Queue Management • Script Panel • Call Disposition Management • Personal Performance Dashboard
Monitor operations and improve team productivity through real-time supervision and workforce management tools.
• Supervisor Dashboard • Live Agent Monitoring • Shift Handler & Attendance Tracking • Agent Availability Monitoring • Operational Monitoring • Wallboards • Performance Dashboards
Engage customers across multiple communication channels
from one
platform.
• Voice Calls • WhatsApp Messaging • Website Live Chat • Email Integration • Internal Team Chat
Execute high-volume outbound campaigns with intelligent automation.
• Auto Dial Campaigns • Campaign Management • Contact List Upload • Callback Scheduling • Campaign Performance Tracking
Gain valuable insights into contact center operations and
customer
interactions.
• Call Recording • Call Analytics & Reporting • Agent Performance Reports • Call History • Customer Interaction History • Operational Reports • Call Disposition Reports
Connect Rupee Center with your existing business systems.
• CRM Integration • REST APIs • Business Application Integration • Contact Synchronization
Rupee Mobile extends your business phone system to Android devices, enabling employees to stay connected from anywhere while remaining part of the Rupee IVR communications platform.
Designed for mobile workforces, distributed teams, and hybrid organizations, Rupee Mobile enables free extension-to-extension calling between employees, improving collaboration while reducing communication costs.
• Android & iOS Softphone • Business Extension on Mobile • Make & Receive Business Calls • Local & International Calling
• Free Extension-to-Extension Calling • Internal Team Communication • Presence & Availability Status • Corporate Contact Directory
• After-Hours Agent Login • Work-from-Home Support • Weekend & Holiday Call Handling • Seamless Integration with Rupee Center
• Call Recording • Call History • Communication Logs • Call Monitoring • Centralized Administration • Secure Authentication
One of the most powerful features of Rupee Compact
Center is its
Automated Voice
Campaign (Robo Call) engine.
Simply upload a contact list together with a pre-recorded voice message. The system
automatically:
• Imports thousands of contacts
• Dials each recipient automatically
• Plays the recorded voice announcement
• Ends the call after playback
• Continues immediately to the next number
• Generates campaign reports and call statistics
The Rupee API Phone enables businesses to add enterprise-grade voice calling to their existing applications without building a complete telephony system from scratch. Whether you're integrating voice into a CRM, ERP, customer portal, healthcare application, banking platform, or any custom-built solution, the API Phone provides instant access to reliable business calling.
