Voice is only one part of modern customer communication. Today's customers expect to reach your business through multiple channels, including email, WhatsApp, website chat, and instant messaging.
Rupee IVR unifies all customer interactions into a single communication platform, allowing your agents to manage voice calls, digital conversations, and internal collaboration from one workspace.
Instead of switching between multiple applications and devices, your teams can communicate, collaborate, monitor, and respond through one centralized system—improving productivity, accountability, and customer satisfaction.
Keep your workforce connected wherever they are with Rupee Mobile. Team members can make and receive crystal-clear extension-to-extension calls directly from their smartphones using the Rupee Mobile app—without relying on personal mobile numbers.
Whether employees are working remotely, traveling, or supporting customers after office hours, Rupee Mobile ensures they remain connected to colleagues and business communications from anywhere.
With Rupee Compact Center, employees can make and receive business calls directly from their laptop or desktop browser while staying connected to colleagues using the Rupee Mobile app. Whether working in the office or remotely, teams can communicate seamlessly across devices using their business extension.
A call initiated from a browser on a laptop or desktop rings instantly on a teammate's Rupee Mobile app, enabling fast collaboration without exposing personal phone numbers or requiring complex telephony hardware.
Send professional email campaigns, announcements, notifications, invoices,
reminders, and
customer updates directly from the Rupee IVR platform.
Whether you're engaging customers individually or communicating with thousands of
recipients, Rupee IVR keeps every email organized and traceable.
Convert website visitors into customers by responding instantly through integrated live
chat.
Support agents can manage multiple website conversations simultaneously while collaborating
with colleagues when assistance is required.
Transform WhatsApp from a personal communication tool into a professional customer
engagement channel.
Instead of customer conversations residing on individual mobile phones, Rupee IVR
centralizes WhatsApp communication so multiple agents can serve customers while supervisors
maintain complete visibility.
Keep your teams connected without leaving the platform.
Internal Team Chat enables agents, supervisors, and departments to communicate instantly
during customer interactions, improving collaboration and reducing response times.
Resolve customer issues faster by bringing the right people into the conversation.
Agents can collaborate with supervisors or specialists while maintaining a seamless customer
experience.
Whether an agent is answering a phone call, replying to a WhatsApp message, responding to an
email, or chatting with a website visitor, everything is managed from a single workspace.
This unified approach eliminates disconnected communication tools and gives agents complete
visibility into every customer interaction.
| Channel | Purpose |
|---|---|
| Voice Calls | Inbound and outbound business calling through Rupee Center, Compact Center, Mobile, and API Phone. |
| Website Live Chat | Engage website visitors instantly and convert inquiries into customers. |
| WhatsApp Business | Centralize WhatsApp conversations for multi-agent customer support. |
| Bulk Email Messaging | Send campaigns, notifications, announcements, and customer communications at scale. |
| Internal Team Chat | Enable real-time collaboration between agents, supervisors, and departments. |
| Customer Collaboration Chat | Work with customers and internal teams simultaneously to resolve issues faster. |